I received a request for information from a consumer in Minnesota regarding a complaint they had against their stock broker. He wanted to know who to turn to for assistance with his complaint.
I spoke with someone today at the Minnesota Department of Commerce, Division of Securities and Registration, and they regulate stock brokers and brokerage agencies in the consumer's state. The individual I spoke with, D.K., was very professional, courteous and most helpful!
to D.K. for her help!
Based on my conversation with D.K. I provided the consumer with the following information...
(1). Write a letter of complaint to the broker's supervisor (such as a branch manager or VP) or to someone in the compliance department) - send it registered with receipt of delivery required. Give them 3-5 business days to respond. In the event they do not respond then contact:
The Minnesota Department of Commerce
Division of Securities and Registration
85 Seventh Place East
Suite 800
St. Paul, MN 55101
Phone (651) 296-4026
Toll-Free (800) 657-3602
Fax: (651) 296-4329
Email: securities.commerce@state.mn.us
Web: www.commerce.state.mn.us
And Federally contact FINRA (Financial Industry Regulatory Authority)
http://www.finra.org/index.htm
District 4 Division of Securities and Registration Office - Kansas City (For Minnesota)
12 Wyandotte Plaza
120 West 12th Street, Suite 800
Kansas City, MO 64105-1930
(816) 421-5700
Fax: (816) 421-5029
Thomas D. Clough, Director
Neither of these agencies can help the consumer recoup financial losses. They can only help consumer's with administrative action against the broker or firm if appropriate. In order to recoup any financial losses the consumer will need to seek legal representation for that help.
If you have a complaint against your stock broker and you live in another state you would contact the State Securities Administration in your particular state.
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